Refund & Return Policy

Last updated: 27 April 2026

This Refund & Return Policy ("Policy") sets out Motley Exim Co.'s ("MECo", "we", "us") position on returns, refunds, replacements, and warranty remedies for goods supplied under our defence-export, OEM, and domestic-defence supply contracts. It supplements our Terms of Service and the individual sale contract or purchase order, which prevail in case of conflict.

1. Scope

This Policy applies to all goods supplied by MECo under a written quotation, accepted purchase order, or master supply agreement. It applies whether the buyer is an Indian defence customer (Ministry of Defence, DRDO, defence-PSU, paramilitary, State Police), a foreign allied government or military, a foreign police / paramilitary / authorised commercial buyer, or an OEM. It does not apply to free samples, test coupons, or evaluation units (which are governed by the relevant sample-release agreement) and does not apply to consumer purchases (we do not transact with consumers).

2. Goods Are Non-Returnable

Subject only to the warranty and post-PDI-defect remedies in Sections 4 to 7 below, goods supplied by MECo are not returnable after delivery. The following grounds, in particular, do not give rise to a right of return:

• Buyer's change of mind, change of operational priority, or programme cancellation after acceptance of order.
• Change in tactical doctrine, threat assessment, or end-user requirement after delivery.
• Cosmetic variation in colour, weave, surface finish, or texture within the tolerance ranges agreed in the contract or recorded in the accepted PDI report.
• Unsuitability for an application that was not described to MECo at the time of quotation. We design and quote against the requirement disclosed; performance for an undisclosed scenario is not warranted.
• Damage caused by improper storage, handling, deployment, modification, or use after delivery.
• Force-majeure events affecting the buyer (e.g., loss of mission, change of theatre) once the goods have left our works.

This treatment is consistent with the customary commercial practice for defence-controlled items, with Section 16 of the Sale of Goods Act, 1930 (caveat emptor in B2B sales of specified goods), and with the export-control nature of the items, where re-import after export normally requires a fresh customs procedure and may require a re-import licence.

3. Order Cancellation

Stage	Cancellation right	Charges
Before MECo's order acceptance	Buyer may withdraw the PO without charge	None
After acceptance, before raw-material commitment	Cancellable on written notice within 5 business days	Reasonable handling fee (usually 5% of order value)
After raw-material commitment, before production start	Cancellable subject to recovery of committed raw-material cost	Committed raw-material cost + handling fee
After production start	Cancellable only with MECo's written consent	Pro-rata cost incurred + 15% margin compensation
After PDI acceptance / despatch	Not cancellable	Full contract price; goods are delivered as agreed
SCOMET-licensed export consignment, any stage after licence application	Cancellable only with MECo's written consent and subject to DGFT cooperation	Costs incurred + licence-amendment cost (if any)

Where a cancellation is permitted, any advance / progress payment made by the buyer is refunded net of the charges above within 30 days of cancellation, by the original payment route, subject to FEMA approval where the original remittance was inward foreign exchange.

4. Pre-Despatch Inspection (PDI)

Most MECo defence orders are supplied on the basis of an agreed PDI at our works or at a designated independent test facility. The buyer (or the buyer's nominated representative) is invited to inspect, witness performance tests where contractually agreed, and sign the PDI report before despatch. Acceptance of the PDI report by the buyer constitutes acceptance of the goods for the purposes of this Policy and the contract, except in respect of latent manufacturing defects that could not reasonably have been detected at PDI.

Where the buyer waives PDI, declines to attend PDI, or fails to nominate a representative within the contractually agreed window, the PDI is treated as conducted by MECo on the buyer's behalf and the buyer is bound by MECo's PDI report.

5. Manufacturing-Defect Warranty

MECo warrants that goods supplied are, at the time of PDI acceptance, free from defects in material and workmanship that would prevent use for the agreed purpose under the storage and operating conditions stated in the contract. The standard warranty period, unless extended in writing in the contract, is:

• Twelve (12) months from the date of PDI acceptance, or
• Eighteen (18) months from the date of despatch from MECo's works, whichever expires earlier.

The warranty is conditional on the goods having been stored, transported, deployed, and maintained in accordance with the storage and handling instructions issued by MECo. The warranty does not cover wear and tear consistent with normal field use, environmental damage, ballistic / explosive damage, modification by the buyer, repair or rework by a third party, or damage caused by use beyond the contractually-stated environmental envelope.

6. Cure-or-Credit Remedy for Manufacturing Defects

Where a manufacturing defect is reported in writing during the warranty period and is verified by MECo (where possible by joint inspection at the buyer's location or by return of a sample to MECo's works), MECo's sole liability and the buyer's exclusive remedy is, at MECo's election:

1. Repair of the defective goods at MECo's expense, including reasonable freight where the buyer is in India;
2. Replacement of the defective goods with goods of the same or equivalent specification, at MECo's expense; or
3. Credit against future supply equal to the contract price of the defective goods, where neither repair nor replacement is commercially practicable.

For consignments outside India, freight, customs, and re-export charges associated with return of goods to MECo's works are recovered by MECo in cases of substantiated manufacturing defect. Where the buyer's claim is found, after inspection, not to be a manufacturing defect (e.g., the goods are within agreed tolerance, or the failure is attributable to deployment outside the agreed envelope), the buyer bears the inspection and freight costs.

7. Defects Reporting Procedure

To trigger the warranty remedy in Section 6, the buyer must:

1. Notify MECo in writing within 30 days of detection of the alleged defect, and in any event before expiry of the warranty period.
2. Provide a written description of the defect, photographs / videos where applicable, batch and serial / lot identifiers, copies of storage and handling logs since delivery, and contact details for the inspection liaison.
3. Preserve the goods (and any associated packaging and documentation) in their as-received condition until the joint inspection is concluded; further use of the goods after notice of defect is treated as acceptance unless MECo has consented in writing.
4. Cooperate with MECo's inspection request, including by allowing MECo or its nominated agent to attend the storage location, or by returning a representative sample to MECo's works (at MECo's freight cost where the defect is later confirmed).

8. Refunds

Refunds, where due under this Policy or under the contract, are made by the original payment route within 30 days of the relevant trigger (cancellation acceptance, defect substantiation, etc.), subject to FEMA / RBI compliance for foreign-currency payments and net of any charges applicable under Section 3 above. We do not refund through alternative routes, third parties, or cryptocurrency.

9. Sanctions and Re-Import Constraints

Re-import of an SCOMET-licensed item to MECo's works requires a fresh customs procedure and may require a re-import licence. Where the buyer is located in a country, or controlled by a person, that has become subject to a UN, OFAC, EU, India, or UK sanction between despatch and the warranty event, return to MECo's works may not be lawful. In such a case the cure-or-credit remedy applies through repair / replacement at the buyer's location (or a permitted neutral location) rather than by physical return. MECo reserves the right to refuse or defer the remedy where compliance with sanctions law would otherwise be breached.

10. Limitation of Liability

Save for liability that cannot be limited under applicable law, the cumulative liability of MECo under this Policy and under the contract in respect of all claims, regardless of cause of action, is capped at the contract price of the affected goods. Indirect, incidental, consequential, exemplary, and special damages — including loss of mission, loss of operational availability, loss of profit, and reprocurement cost differentials — are excluded. The limits and exclusions set out in our Terms of Service apply mutatis mutandis to this Policy.

11. No Application to Tendered Sales with Different Terms

Where the buyer's tender, framework agreement, or master supply agreement specifies its own returns and warranty regime that has been accepted by MECo in writing, that regime prevails over this Policy in respect of supplies under that contract. This Policy continues to govern supplies under any quotation or PO that does not have its own returns and warranty regime.

12. Updates to this Policy

We may update this Policy from time to time. The updated Policy applies prospectively to orders accepted after the update date stated at the top of this page. Orders accepted before that date continue to be governed by the version of this Policy in force on the date of acceptance.

13. Contact

Warranty notices and refund queries should be sent to info@motleyexim.com with the subject line "Warranty / Refund notice" and a reference to the relevant PO or contract.

Escalation: Grievance Officer Tejasvi Shedha (Business Development Executive) — evolve@motleyexim.com — full process at /grievance-officer/.

Statutory references: Sale of Goods Act, 1930 §§ 14–17, 30, 39, 41–43; Foreign Trade (Development & Regulation) Act, 1992; Customs Act, 1962; Foreign Exchange Management Act, 1999; Indian Contract Act, 1872 §§ 73–74. This page is informational and does not constitute legal advice.