Grievance Officer

Last updated: 27 April 2026

Motley Exim Co. ("MECo", "we") has designated a Grievance Officer to receive and resolve complaints, data-principal rights requests, content takedown notices, and other grievances arising from your use of motleyexim.com or your engagement with our products and services.

Statutory basis: section 13 of the Digital Personal Data Protection Act, 2023 ("DPDP Act"); rule 4(8) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; and the grievance-redressal expectations under our Privacy Policy.

1. Designated Grievance Officer

Name Tejasvi Shedha

Designation Business Development Executive

Email evolve@motleyexim.com
Mark the subject line "Grievance — Attention Grievance Officer" so we can route it appropriately.

Phone +91 93101 11792 (Monday to Saturday, office hours; please follow up by email to the address above for written record)

Office address Motley Exim Co., B-70/56, D.S.I.D.C. Sheds, Lawrence Road, New Delhi 110035, India

Office hours Monday to Saturday, 09:30 to 18:30 IST (excluding public holidays)

Jurisdiction Republic of India; the Grievance Officer is an India-resident named individual as required by DPDP Act §13(1)(c) and IT Rules 2021 r.4(8).

2. What the Grievance Officer Handles

You may write to the Grievance Officer in respect of any of the following:

Data-principal rights requests under DPDP Act §11 — access to your personal data, summary of processing, correction, completion, updating, erasure, withdrawal of consent, nomination, or grievance redressal.
Privacy-policy or processing concerns — questions about lawful basis, retention, third-party sharing, or cross-border transfer.
Content takedown under IT Rules 2021 r.3(1)(d) — allegedly unlawful, defamatory, or infringing content hosted on motleyexim.com.
Cookie-consent issues — any difficulty using the consent banner, withdrawing consent, or exercising opt-out.
Form / inquiry mishandling — unauthorised use, unsolicited contact, or other misuse of details you submitted.
Other grievances — anything else you believe contravenes the DPDP Act, IT Rules, our Privacy Policy, or our Terms of Service.

3. How to File a Grievance

Send your complaint to evolve@motleyexim.com with the subject line "Grievance — Attention Grievance Officer". To allow us to act promptly, please include:

Your full name and a contact email or phone we can reply to.
The nature of the grievance (data principal request, content complaint, cookie issue, etc.).
The specific URL, form, or correspondence the grievance relates to (where applicable).
Any supporting evidence you wish us to consider (screenshots, prior emails, dates).
Your preferred resolution (e.g., access, correction, erasure, takedown, response).
Where you are filing on behalf of another person, evidence of your authorisation to do so.

We accept written complaints in English or Hindi. Postal complaints to the office address above are also accepted but email is faster.

4. Response Timelines

Stage	Maximum time	Statutory source
Acknowledgment of receipt	Within 24 hours of receipt during office hours	IT Rules 2021 r.4(8)(a)
Resolution of grievance / completion of action	Within 15 (fifteen) days of receipt	IT Rules 2021 r.4(8)(b); DPDP Act §13 read with the Privacy Policy
Disposition of data-principal rights requests under DPDP §11	Within the period prescribed under the DPDP Act and DPDP Rules in force from time to time	DPDP Act §11; DPDP Rules 2025
Information about court orders or law-enforcement requests	As required by the relevant order or statute	Code of Criminal Procedure 1973; IT Act 2000 §69

Where a grievance requires technical investigation, third-party processor liaison, or external counsel review, we will inform you of the expected timeline within the acknowledgment window above.

5. Escalation

If you are not satisfied with the resolution provided by the Grievance Officer, or if no response is received within the timelines above, you may escalate as follows:

Data Protection Board of India (DPB) — for matters falling within the DPDP Act 2023, you may make a complaint to the Board constituted under DPDP Act §18, in the manner prescribed by the DPDP Rules in force from time to time.
Cyber Crime Reporting Portal — cybercrime.gov.in for offences under the IT Act 2000.
Consumer fora — District / State / National Consumer Disputes Redressal Commission for service-deficiency claims under the Consumer Protection Act 2019, where applicable.
Civil courts at New Delhi — for any other dispute, subject to the jurisdiction and venue clauses in our Terms of Service.

6. What the Grievance Officer Does Not Handle

Out of scope: commercial sales enquiries, technical product specifications, export-licence applications, payment / invoice queries, employment matters, and unsolicited marketing pitches. For these, please use the appropriate contact channel:

Sales / RFP / product enquiries → /help-support/
Export documentation request → /export-compliance/
Help & support → /help-support/

7. Confidentiality

Grievances are handled confidentially within MECo. We share information only with persons who need to know in order to investigate and resolve the matter, including external advisers under appropriate confidentiality obligations. We do not publish complainant identities. Where the grievance involves a third party (for example, a content takedown), we may need to share the substance of the complaint with that party for their response.

8. Records

We maintain records of grievances received, the nature of each grievance, and the resolution provided, for the period required under the DPDP Act, the IT Rules, the Companies Act 2013, and applicable retention schedules. These records are available to regulators on lawful request.

9. Updates to This Page

The identity of the Grievance Officer, the contact email, or the office address may change. We will update this page promptly when any such change takes effect. The most current version is the one available at this URL.

10. Related Policies

Privacy Policy — what personal data we collect, how we use it, and your rights as a data principal.
Cookie Policy — cookies in use on motleyexim.com and how to manage your preferences.
Terms of Service — the terms governing your use of motleyexim.com.
Export Compliance — SCOMET / DGFT / sanctions screening framework that governs our defence-export activity.

This page does not constitute legal advice. The text above is intended to satisfy the disclosure obligations of section 13 of the Digital Personal Data Protection Act, 2023 and rule 4(8) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as in force on the date stated above.